SHIPPING & RETURNS

Shipping

We endeavour to ship all of your items within three business days of your order being processed.

FREE shipping is offered within Australia for all orders $180.00 and over.

We use Australia Post because it is reliable, trackable and carbon-neutral

For all Australian shipping we use a flat shipping rate of $9.95 and for NZ $20.00 (which includes the cost of shipping, tracking, handling and packaging).

International shipments are available with shipping costs based on the weight, size and destination of your order. Please contact us with your order requirements and address so we can provide a quote on shipping charges. We will email you with the purchase and shipping costs (in AUD).

Due to COVID-19, there are delays with shipping times. The wait time may be longer than usual, please be patient with your orders. Click here for Australia Post domestic delivery updates and for international delivery updates here.

Returns

Pattern Scissors Frock is happy to replace or exchange items within 14 days of purchase as long as they are returned in original condition and packaging.

The exceptions to this are:

  • Cut length fabric
  • Cut length elastic
  • Sewing paper patterns (due to copyright)
  • Gift cards
  • Clearance/Sale items

Unless these are deemed faulty in some way. All faulty items can be returned for a replacement or exchange within 14 days, please get in touch with us before returning any of your items.

Damages and issues

We inspect fabrics carefully before sending them out, but if we have overlooked a defect or you have specific feedback on a product please let us know so that we are able to resolve the issue.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have made our best efforts to photograph and replicate colours of fabrics accurately on this site. Please be aware that different computer screens may display colours differently. If you are unsure if the colour, weight and texture of the fabric is right for your project, please purchase a fabric sample which can be found here with free shipping within Australia & New Zealand. 

To start a return, you can get in touch at hello@patternscissorsfrock.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

You can always contact us for any return questions at hello@patternscissorsfrock.com.au

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. But don't forget to contact us first before returning any item.