In these terms and conditions, "us", "we" or "our" means Pattern Scissors Frock. It is important to us that you understand these terms and conditions which relate to your use of www.patternscissorsfrock.com.au (the "site”). If you have any questions, please contact us via the get in touch page.
Service and features
We will charge you service fees based on percentage of your total cart and we reserve the right to change these fees from time to time without notification to you. We will charge you the item price as shown on the website which includes GST but not delivery. Delivery will be extra and the cost will be provided to you before you make your purchase.
We do not prepare or provide quotes.
All purchases, postage and insurance costs are to be paid for by you prior to the products being shipped.
Risk passes to you upon your payment of the goods. Therefore, you are responsible for any damage incurred during shipping and you elect to take out insurance cover or otherwise at your own risk. To the extent permitted by law, we disclaim any liability for items damaged after risk has passed, where the goods are not insured, or fall outside the scope of the insurance policy.
Should we choose in the future to implement a chargeable service, feature or product, we reserve the right to change the pricing for any chargeable service, feature or product on the site at any time. If you are unhappy with a change of pricing, you are entitled to discontinue your use of the site.
In the event of unusual activity, we reserve the right to temporarily or permanently suspend your account and contact you, or any other relevant third party to report such unusual activity.
While we use reasonable endeavours to ensure that the site are available 24 hours a day, we do not make any representations or warranties that your access will be uninterrupted or error free. Access to the site may be suspended temporarily without notice in the case of system failure, maintenance or repair or any reason beyond our control.
We reserve the right to change or discontinue any service or feature of the site in whole or in part any time.
If the products are faulty or not performing to the standard described on the website, you agree to contact us so that we may investigate and hopefully fix the situation.
Returns, Refunds & the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
We do not, however, facilitate refunds for change of mind, or a change in your financial situation, circumstances or PDF sewing patterns, so please choose carefully.
To the extent permitted by the Australian Consumer Laws and any other relevant law, we do not warrant that the products or services will be fit for the purpose you have chosen them for or of a particular merchantable quality.
Where the item you have purchased is defective, damaged or significantly different to the item pictured on the website, please contact us to discuss the situation so that we can reach a suitable outcome in compliance with the Australian Consumer Laws.
In the event that we sell ready-to-wear garments and where you have chosen a product which is the wrong size, or a different size to what you ordered, provided the item is in merchantable condition complete with tags attached, and wrapping intact, no marks or damage, we will use best endeavours to provide you with an exchange for the correct size. This excludes items such as swimwear, underwear and other items due to hygiene reasons. If you chose the wrong size, you will be responsible for postage to return the new item to you once we receive the returned item in merchantable condition. If you chose the correct size but we packaged the incorrect size, we will cover the cost of postage of the correct size to you once we receive the returned item in merchantable condition.
Subscriptions & Payment Plans
We do not offer subscriptions or Payment Plans at this point in time.
Use of the site and prohibited activities
You agree not to use the site (or contact any other member of our site) to:
- defame, abuse, harass, stalk, threaten or otherwise offend others;
- engage in or promote any surveys, contests, pyramid schemes, chain letters, unsolicited e-mailing or spamming;
- impersonate or create a profile for any person or entity;
- promote, or provide information about, illegal activities or conduct;
- promote racism, bigotry, hatred, harassment or any kind of harm against any group or individual;
- exploit any person under the age of 18, or to solicit information from anyone under 18; or
- solicit money, passwords or personal information from any person.
You also agree not to:
- use any robot, spider, or other device or process to retrieve, index, or in any way reproduce or circumvent the navigational structure or presentation of the site;
- "frame" or "mirror" any part of the site without our prior written authorization;
- use code or other devices containing any reference to the site to direct other persons to any other web page;
- except and only to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the site or cause any other person to do so.
The site is for the personal use of individual members only. Businesses, groups, organizations and companies are prohibited from registering as members. The site must not be used for commercial endeavours, including advertising, selling or hiring products or services, collecting names and/or email addresses or sending unsolicited emails. Unauthorised framing / linking to the site is prohibited.
We have no obligation to monitor any member's use of our site, however, we reserve the right at all times to monitor, retain and disclose any information as necessary to satisfy any applicable law, legal requirement, police investigation or governmental request.
We may provide a third-party payment facility service provider for you to pay for any services from us and you agree to operate in accordance with the terms of that payment gateway or facility.
We will not store any of your financial data such as passwords or credit card numbers on our website or in our systems – if you provide such details to the third party payment facility service provider, they will be wholly responsible for appropriate storage of your data and you hold us harmless for any loss or damage you may suffer as a direct result of your use of that gateway or facility.
We will use best endeavours to provide a third-party payment facility that is reasonably priced, secure and easy to use however we cannot warrant their services and we reserve the right to change the third-party payment facility service provider at any time with no notice to you.
If you have an issue with the third-party payment facility, please make contact with us and we will assist where possible to have it resolved.
We own and retain all proprietary rights in and relating to the site. Proprietary rights in and relating to the site must not be used in any way without our prior written consent.
You warrant that any Content that you post or transmit on the site, or otherwise transmit to any other member of our site by any other means, will not infringe the intellectual property rights of any third party.
No person may use, reproduce, publish, store, modify or transmit, in any form or by any means, in whole or part, any Content posted or transmitted on our site, or otherwise transmitted to any member of our site other than their own Content, without the express written permission of the relevant owner.
If you believe that any Content has been posted or transmitted on the site or otherwise transmitted to any member of our site by any other means, in violation of your rights, please send us an email via the get in touch page.
From time to time, we may promote, advertise, or sponsor functions, events, offers, products, services, competitions or other activities that may be conducted offline and may be conducted by third parties (External Activities).
External Activities may be subject to separate terms and conditions.
You acknowledge that you participate in any External Activities entirely at your own risk.
In relation to External Activities conducted by any third party (even if such third party has been contracted by us or we are associated with such activity), we do not accept any liability for any loss, damage, cost or expense that you suffer or incur as a result of or in connection with your participation in such External Activities.
Third party websites and advertising
From time to time, the site may feature or display hyperlinks and pointers to websites operated by third parties. Such websites do not form part of the site and are not under our control. We do not accept any responsibility for the contents of any such hyperlink or linked website. If you link to any third party websites you leave the site entirely at your own risk.
From time to time, the site may also feature or display third party advertising. By featuring or displaying such advertising, we do not in any way represent that we recommend or endorse the relevant advertiser, its products or services.
Limitation of liability and indemnity
You acknowledge that you use the site at your own risk.
You acknowledge that we are not responsible for, and accept no liability in relation to, your use of and conduct in connection with the site, or any other members' or third party suppliers’ use of or conduct in connection with the site, in any circumstance.
To the extent that our liability cannot be excluded by law, our maximum liability to you will be limited to the total amount paid by you (if any) for any chargeable service or feature on the site purchased by you during the term of your membership.
In no circumstances will we be liable for any indirect, punitive or consequential loss or damages; loss of income, profits, goodwill, data, contracts, use of money; or loss or damages arising from or in any way connected to business interruption of any type, whether in tort, contract or otherwise.